Terms of service
Updated: 6 October 2026
These terms apply to services you book with Sleekr Limited. The service, price and any specific booking conditions will be explained before you confirm a booking. Browsing the website or joining a waitlist does not create a paid subscription.
1. Overview of services
Sleekr provides specialist aftercare, cleaning and restoration for footwear, bags, watches and fine jewellery, working with customers and partner businesses. Available services, collection and delivery arrangements, and any limitations are confirmed for each booking.
2. Acceptance of terms
When you book a service, you confirm that:
- You are at least 18 years old, or have the consent of a legal guardian.
- You have read and agreed to the terms and booking conditions provided before confirmation.
- You are authorised to provide the information and items supplied for the service.
Website use does not give consent to optional cookies, marketing or research. Those choices are managed separately.
3. Accounts and subscriptions
3.1 Account registration
Where an account is available, you must provide accurate and complete information. Sleekr may suspend or terminate accounts containing false or misleading information, subject to applicable law and any existing service obligations.
3.2 Subscriptions, where offered
A recurring subscription applies only if it is offered and you expressly choose it. Fees, billing intervals, renewal arrangements and cancellation conditions will be provided before you subscribe. Joining the app waitlist or submitting a partner enquiry does not authorise recurring charges.
3.3 Subscription cancellations
Where a subscription is offered, cancellation takes effect in accordance with the conditions provided at signup. Any treatment of partial periods is subject to your statutory cancellation and refund rights.
4. Services
4.1 Service scope
The work to be carried out and any additional options are confirmed for the relevant booking. A reference to a service on the website does not guarantee that it is available for every item or location.
4.2 Service changes
Available services may change. We will contact you about a significant change affecting a confirmed booking or subscription and explain the available options, subject to your statutory rights.
4.3 Service limitations
Some damage may be beyond our capacity to repair. Known limitations will be communicated to you. We will perform the agreed service with reasonable care and skill.
4.4 Customer responsibilities
- Provide accurate, up-to-date collection and delivery details.
- Pack items safely for transport in accordance with any instructions provided.
- Contact Sleekr promptly with concerns about the condition of an item on return.
5. Pricing, payments and refunds
5.1 Service prices
Prices and any applicable subscription fees are confirmed before you book or subscribe.
5.2 Additional fees
Additional charges, including any express service, custom request or repair charge, will be explained before you agree to the additional work.
5.3 Payment processing
Where online payment is available, payment providers process payments under their applicable terms and notices. Payment authorisation applies to the service or subscription you choose.
5.4 Cancellations and refunds
Booking-specific cancellation and refund conditions will be provided before confirmation. These conditions do not exclude statutory rights, including remedies where a service is not provided with reasonable care and skill. If we cannot fulfil a confirmed service, we will contact you about the available options and any refund due.
6. Intellectual property
6.1 Content ownership
Website text, graphics, interfaces, photographs, artwork and code are owned by Sleekr or its licensors and are protected by intellectual property laws. Third-party brand names and trademarks remain the property of their respective owners.
6.2 Restrictions
You may not copy, modify or distribute protected content without permission or another lawful basis. Unauthorised use of Sleekr’s trademarks or proprietary information is prohibited.
7. Content you submit
7.1 Your content
You retain ownership of content you submit. You allow Sleekr to use it as needed to handle your enquiry or provide the requested service. Any use of identifiable customer content in promotional materials requires an appropriate separate permission or other lawful basis.
7.2 Prohibited content
Do not submit illegal or defamatory content, or content that infringes another person’s rights. Sleekr may remove content that violates these terms.
8. Privacy and cookies
Our privacy policy explains how we collect, use and share personal information. Our cookie policy explains cookies and consent choices. Using the website or our services does not itself give consent to optional cookies, marketing, research or every data use. Reopen cookie choices using Cookie settings.
9. Liability and your rights
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Nothing restricts your statutory consumer rights.
We will assess any concern about loss, damage, service quality or delay in accordance with the agreed service and applicable law. Please contact info@sleekr.co.uk with the booking details so that we can investigate.
Events outside our reasonable control may affect collection, delivery or completion. We will explain the effect on your booking and the available options; this does not remove rights or remedies provided by law.
10. Misuse of services
You are responsible for using our services lawfully and for information and items you supply. Any responsibility for loss arising from misuse is determined under applicable law; this section does not impose an unrestricted obligation to cover every claim or cost.
11. Changes to these terms
We may update these terms for future bookings. The updated date identifies the current version. We will notify you of material changes affecting an existing service and obtain agreement where required. An update does not remove rights under an existing booking.
12. Governing law
These terms are governed by the laws of England and Wales. Consumers retain any mandatory protections and rights to bring proceedings in the courts available under applicable law.
13. Contact us
Sleekr Limited, 66 Paul Street, London, EC2A 4NA, United Kingdom. For booking questions, concerns or complaints, contact info@sleekr.co.uk.
